Guide to Ola Electric Scooter Refunds and Replacements Policy

Ola Electric Scooters are becoming increasingly popular in India as they are environmentally friendly and cost-effective. However, despite the company's efforts to ensure a high-quality product, there may be instances where manufacturing defects could occur. In such cases, customers are eligible for refunds and replacements. In this article, we provide a comprehensive guide on how to request refunds and replacements for defective Ola Electric Scooters.

Eligibility Criteria for Refunds and Replacements

Customers are eligible for refunds and replacements if the Ola Electric Scooter has a manufacturing defect and falls within the warranty period of one year from the date of purchase. However, if the scooter has been modified or damaged due to mishandling or accidents, the customer is not eligible for a refund or replacement. The customer must provide valid proof of purchase to be eligible.

Steps to Request a Refund or Replacement

If a customer notices a manufacturing defect in their Ola Electric Scooter, they can request a refund or replacement by following the steps below:

Step 1: Contact Ola Electric Customer Support

The customer must first contact Ola Electric customer support through phone or email. Contact details can be found on the company's website or on the purchase invoice.

Step 2: Explain the Issue

The customer should explain the issue they are facing with their Ola Electric Scooter to the customer support team. The customer should provide as much information as possible, such as the date of purchase, model of the scooter, and the nature of the defect.

Step 3: Provide Documentation

The customer support team may ask for documentation to support the customer's claim, such as photographs or videos of the defect, the purchase invoice, and the warranty certificate.

Step 4: Await Resolution

After the customer support team has received all the necessary information, they will review the claim and provide a resolution, which could include a refund, replacement, or repair of the defect.

To ensure a hassle-free refund or replacement process, customers should keep the following tips in mind:

Have all necessary documentation readily available, including the purchase invoice and warranty certificate. Be clear and concise when explaining the issue to the customer support team. Provide as much information as possible, but avoid unnecessary details. Follow up with the customer support team if a resolution has not been received within a reasonable amount of time.

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